Wedding Dresses - Due to the unique characteristics of our products, we do not offer returns, refunds or exchanges. Every order is custom to meet each customer's specifications.
Online Purchases Only:
1. Return within 14 days from date of delivery for an exchange or refund.
2. Shipping is non refundable and could be subject to a $10 restocking fee.
3. Items MUST be in original condition and have all tags attached and in original packaging. Items must not be worn, altered, washed, have any odor, makeup, stains, pet hair or floor debris.
4. Any packages received after 14 days or doesn’t meet the requirements will be returned at your expense.
5. All sale items are final sales.
All refunds are processed within 2-3 business days from receipt of return.
All returns & exchange orders must be notified within 14 calendar days upon receiving the order. All returns must have a Return Authorization Number (RA#)
Refunds will be issued after receipt of items and after they have been inspected by our Returns Department. Items must be returned in its original package. To expedite your return please include detailed reason and place a sticker over the damaged area.
We will not accept any items if... - Worn - Altered - Ripped - Odors - Or any other damage caused by the receiver.
Please contact us via e-mail at firstname.lastname@example.org to receive an RA#. Please make sure to ship back the return goods within 5 days of receiving your RA#. Return labels are issued for damages and styles shipped in error only. Returns that don’t have any product damage are not subject to a return label from us.